Company : Amazon
location : Hyderabad
Introduction:
Support engineering is responsible for day to day management of all production related tasks and provide support for Amazon internal applications. Primary tasks include: troubleshoot, debug, evaluate, and resolve software issues (e.g. Ordering Systems, fulfillment center systems, transportation software, internal dev tools).
In this role, the manager is expected to lead a team of support engineers to resolve tickets – escalate when necessary. The team works in three shifts in a 24x7 environment, including weekends. Primary tasks also include, planning shift rotations for staff, SLA management for trouble tickets, weekly operational metrics preparation, manage deployments in production environment, prioritizing tasks for the team, manage relationships with internal customers (service owners), serve as technical expert in guiding the team on operational issues, conducting performance reviews, coaching and mentoring team members.
Key Responsibilities:
As a manager you would be accountable for delivering 7 x 24 x 365 operational support for Amazon internal applications Ensure resolution of application issues within agreed SLA timeframes Assist in troubleshooting, resolving and reporting on application issues while managing operational support.
Manage daily shift operations including, scheduling and monitoring shift rotations, design shift patterns.
Plan, coordinate and manage staff activities related to operational support Provide leadership, coaching and mentoring for support engineers Create career-path opportunities for staff Provide leadership for ongoing process improvement – develop maintain required operational procedures Oversee deployments and changes to production applications Provide ongoing operational support - metrics, monitoring, analyzing system disruptions
Candidates must have:
* A technical background (BS/MS/BE/B.Tech in Computer Science, Computer Engineering, or related discipline/experience).
* 6-10 Yrs experience overall in relevant field.
* The ideal candidate must have experience in managing large scale e-Commerce applications in Unix Strong hands-on experience in UNIX, Shell or Perl scripting.
* Must have the ability to manage and coordinate multiple projects with a proven track record of successful leadership
* Must have strong interpersonal skills and excellent communication skills
* Ability to continually learn new technologies, work and multi-task in an interactive environment
* Should have experience working in a production support environment facilitating activities with teams in US Flexible work schedule to support 7x24 environment
We are looking at 9 plus years of experience and 3+ years of management experience. No job jumpers please
How to Apply
1. If u have received a mail from me ...reply to that mail with your CTC details
Else
2. Send in your resume to leelakrishna@crest.in with 'Support manager" as the subject ...Include CTC details in your mail
