Application Support - Production engineer- Microsoft Corp

Company : Microsoft Corporation

Location : Hyderabad

Are you ready to join the Engineering Delivery Integration group as a Senior Lead Production Engineer?  Would you like to contribute to the building and managing of world class services supporting Xbox 360, Zune, Microsoft Games, and all other Microsoft products sold at retail?  Join Microsoft Entertainment and Devices and make the Digital Entertainment Lifestyle a Reality!

As a member of the E&D Information Systems team, you’ll drive the supportability and manageability of our applications, guiding the product team through the release and deployment phase and help ensure the readiness of our Production Support team. You will interact with program and solutions management, development, and test to ensure we deliver quality applications that meet our customer requirements. You’ll play a key role throughout the product development cycle, collaborating on designs, features, and driving quality requirements and ensuring the product is ready for a high-availability production environment. You’ll design, develop and own appropriate monitoring solutions and provide Tier 3 Production Support.  You will provide leadership and direction to junior Production Engineering team members and vendor staff.

Core job responsibilities:

  Facilitate and coordinate release management process driving increased Release agility, quality, and supportability.

  Deliver on key SLA’s and availability metrics.

  Provide Subject Matter Expertise for production and UAT environments and application(s). 

  Lead or participate in individual, team or cross team projects that enhance the quality or efficiency of support. 

  Troubleshoot issues independently and collaborate with project teams directly without guidance from others. 

  Improve organizational learning through accurate recording of problem management data and trend analysis.

  Reduce the number and business impact of incidents, problems, and known errors as problem management resolves and eliminates the root causes of incidents.

  Deliver and drive continuous improvement of the ITIL/MOF disciplines including Release, Change, and Problem management.

  Provide clear and effective project status reporting on a periodic basis to systems team stakeholders (and clients).

Basic (Minimum) Qualifications:

5+ years of IIS, ASP .NET and SQL Server application support-related experience in a production environment

SQL Server, OLAP experience and competency

T-SQL stored procedure development, analysis, and troubleshooting, performance and tuning

Advanced knowledge of Windows 2003 / 2008 server and IIS

BS in Computer Science, Information Systems, Engineering or related field (or equivalent additional industry experience.)

Preferred Qualifications:

Experience with performance tuning, failover technologies and strategies

SQL Administration including performance tuning and data analysis

Database implementation, DB internals

MCSE, MCDBA ,MCPITDBA or equivalent work experience/training.

In-depth knowledge of Microsoft technology and software including Windows, IIS, SQL, ASP/ASP .NET, BizTalk.

Experience working in a 24X7 environment.

1 -2 years experience with Digital Asset Management technologies

1 -2 years experience with Adobe In-Design Server

In-Depth knowledge of FTP

Knowledge of software lifecycle methodology and Microsoft Operations Framework (MOF).

A passion for customer support.